Contact Massiel Jewelry

We'd love to hear from you.

Send a note about custom questions, order support, sizing, or local Miami delivery coordination.

01

Order support

For an existing order, include your order number and the email used at checkout.

02

Miami delivery

For local Miami-Dade delivery, send your ZIP code and preferred delivery window.

Response time

Most messages are answered within 1 business day.

Send a note

Tell us what you need help with.

Use at least 10 characters so we have enough context.

Common questions

The fastest way to get the right answer.

A little context helps Massiel respond with the right next step, whether you are choosing a gift, checking an order, or coordinating local delivery.

01

Product questions

Ask about materials, sizing, care, availability, or whether a piece is right for everyday wear.

02

Gifting

Share the occasion and style direction, and we can help you narrow the choice.

03

Order details

Send your order number for payment, shipping, delivery, or confirmation questions.

Prefer social

Follow the collection where new pieces appear first.

Instagram and Facebook are the best places for close-up product videos, new arrivals, and quick launch updates.

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